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Effective Date: 5/26/26
Last Updated: 5/26/26
Tim Whistler Plumbing ("Tim Whistler Plumbing," "we," "us," or "our") respects your privacy. This Privacy Policy describes the information we collect when you visit timwhistlerplumbing.com (the "Site"), contact us, or request our plumbing, gas fitting, HVAC, or electrical services, and how we use, share, and protect that information.
By using our Site or contacting us, you agree to the practices described in this policy.
We collect information in two ways: information you give us directly, and information collected automatically when you use our Site.
Information You Provide Directly
When you visit our Site, certain information is collected automatically through cookies, web beacons, and similar technologies:
We use the information we collect to:
We do not sell your personal information. We share information only with the third-party service providers that help us operate our business, and only as needed to do so. These include:
We do not share, rent, or sell your personal information to unrelated third parties for their own marketing purposes.
Our Site uses cookies and similar technologies for analytics, advertising, and Site functionality. You can control cookies through your browser settings. Disabling cookies may affect Site performance. Some tracking services, including Google Analytics and Google Ads, may set cookies that allow tracking of your activity across sites.
If you provide your phone number, you consent to receive calls and text messages from Tim Whistler Plumbing related to your service request, appointment confirmations, technician arrival, and follow-up. Standard message and data rates may apply. You can opt out of non-emergency text messages at any time by replying STOP to any message. Opting out of service-related messages may affect our ability to communicate with you about your scheduled work.
We keep your information for as long as needed to provide service, maintain our business and accounting records, and comply with legal and licensing obligations. After that, records are securely deleted or de-identified.
Depending on where you live, you may have rights under state privacy laws regarding the personal information we hold about you, including the right to:
Residents of California (CCPA/CPRA), Virginia (VCDPA), Maryland (Maryland Online Data Privacy Act), and other states with applicable privacy laws may exercise these rights by contacting us at the phone number below. We will not discriminate against you for exercising your privacy rights.
We use commercially reasonable safeguards to protect the personal information we collect. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
Our Site may link to websites we do not control. We are not responsible for the privacy practices of those sites. We recommend reviewing each site's privacy policy before providing any information.
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this policy will reflect the most recent revision. Continued use of our Site or services after a change means you accept the revised policy.
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:
Tim Whistler Plumbing
Phone: 1-866-477-6190 (or 301-648-9676)
Mailing address: [Insert your business mailing address]
When contacting us about a privacy request, please be prepared to provide reasonable verification of your identity before we process the request.
Effective Date: 5/26/26
Last Updated: 5/26/26
These Terms of Service ("Terms") govern your use of timwhistlerplumbing.com (the "Site") and any plumbing, gas fitting, HVAC, or electrical services performed by Tim Whistler Plumbing ("Tim Whistler Plumbing," "we," "us," or "our").
By visiting the Site, submitting a contact form, calling or texting us, scheduling service, or accepting any work performed by us, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site or our services.
You must be at least 18 years old and legally authorized to enter into agreements on your own behalf or on behalf of the property owner to use the Site or request service. By contacting us about service at a property, you represent that you are the owner of the property or have the owner's authorization to request work on that property.
Tim Whistler Plumbing provides plumbing, gas fitting, HVAC, and electrical installation, repair, and maintenance services to residential and commercial customers in Washington DC, Maryland, and Northern Virginia. We hold active licenses in each jurisdiction where we operate, including WSSC 6119360, Virginia 2710020030 and 2710059613, and DC PGM-1002028.
Service availability, response times, and pricing vary by location, time of day, and current demand. We reserve the right to refuse, decline, or discontinue service to any property or customer.
Quotes, estimates, and pricing examples on our Site or in conversation are for informational purposes and are not binding until provided in writing for a specific project. A binding price is established only when we provide a written estimate or work order for your specific scope of work and you accept it.
Final pricing may differ from initial estimates if:
We will inform you of material changes to the estimate before proceeding with additional work. You are responsible for the cost of work you have authorized in writing or verbally.
Appointments may be booked by phone at 1-866-477-6190 or 301-648-9676, through our online contact form, or through our online scheduler. Appointment windows are estimates and may shift depending on the duration of earlier jobs, traffic, weather, and emergency calls.
If you need to cancel or reschedule, please give us at least 24 hours' notice. Cancellations or no-shows with less than 24 hours' notice may be subject to a cancellation fee, particularly for after-hours or emergency appointments.
Emergency dispatch and after-hours appointments may carry additional dispatch or emergency response fees, which we will disclose before dispatch.
You agree to:
Failure to meet these obligations may result in additional fees, schedule delays, or the suspension or termination of service.
For work requiring permits (water main, gas line, panel upgrades, major HVAC installations, and certain other projects), we will obtain the permit on your behalf, schedule the required inspections, and meet the inspector on site. Permit fees are typically passed through to you at cost unless otherwise agreed in the written estimate.
You acknowledge that work that should have been permitted but was not (whether performed by us or another contractor) may affect your homeowner's insurance, resale value, and ability to pass future inspections. We strongly recommend permitting all work that legally requires it.
Payment is due upon completion of the work unless other terms are agreed in writing. We accept the payment methods disclosed at the time of service.
Invoices not paid within thirty (30) days of the invoice date may accrue interest at the maximum rate permitted by law and may be referred for collection. You agree to reimburse us for reasonable costs of collection, including attorney's fees, where permitted by law.
Tim Whistler Plumbing warrants the labor on its installation and repair work for one (1) year from the date of completion, unless a different period is specified in your written estimate or work order. If our workmanship fails during the warranty period under normal use, we will repair or replace the affected work at no cost to you.
This warranty does not cover:
Warranty claims must be submitted within the warranty period and verified by our technician before any repair is performed.
EXCEPT FOR THE WORKMANSHIP WARRANTY IN SECTION 9, THE SITE, ALL CONTENT ON THE SITE, AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant that information on the Site (including service descriptions, FAQs, pricing examples, and case studies) is accurate, complete, or current at any specific time.
To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the maximum extent permitted by law, Tim Whistler Plumbing and its owners, employees, contractors, and affiliates are not liable for:
Our total liability for any claim arising out of or relating to these Terms or any service we performed, regardless of the form of the action, will not exceed the amount you paid us for the specific service giving rise to the claim.
Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be limited by law.
You agree to indemnify and hold harmless Tim Whistler Plumbing and its owners, employees, contractors, and affiliates from any claim, demand, loss, liability, damage, or expense (including reasonable attorney's fees) arising out of:
All content on the Site, including text, graphics, logos, photos, videos, case studies, and software, is owned by Tim Whistler Plumbing or used with permission, and is protected by U.S. and international copyright, trademark, and other intellectual property laws.
You may view, download, and print Site content for your personal, non-commercial use. You may not copy, modify, distribute, sell, or use Site content for any commercial purpose without our prior written permission.
The "Tim Whistler Plumbing" name and any associated logos are our trademarks. You may not use them without prior written permission.
If you submit information through our contact form, by text, by review, by social media, or by any other method, you grant Tim Whistler Plumbing a non-exclusive, royalty-free, worldwide license to use that information to provide service to you, improve our business, and (with your permission) display reviews or testimonials on our Site or marketing materials.
You agree that any submissions you make are accurate, your own, and do not infringe the rights of any third party.
You may not:
The Site may link to third-party websites and services, including booking platforms, payment processors, review sites, and others. We are not responsible for the content, policies, or practices of those third parties. Use of third-party services is governed by their own terms.
These Terms and any disputes arising out of them are governed by the laws of the State of Maryland, without regard to its conflict of laws principles.
Before filing any formal legal action, you agree to first contact us at 1-866-477-6190 to attempt to resolve the dispute informally. Most issues can be resolved with a direct conversation.
If we cannot resolve a dispute informally within thirty (30) days, you and Tim Whistler Plumbing agree that any dispute arising out of these Terms or any service we performed will be resolved through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Montgomery County, Maryland, or another location mutually agreed in writing.
This arbitration agreement does not prevent either party from bringing a small-claims action in an appropriate small-claims court, or from seeking emergency injunctive relief in court.
You and Tim Whistler Plumbing each waive any right to a jury trial and any right to participate in a class action or class-wide arbitration related to these Terms or any service we performed.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a sale, merger, or other business transaction.
These Terms, together with our Privacy Policy and any written estimate or work order signed by you and Tim Whistler Plumbing, constitute the entire agreement between you and Tim Whistler Plumbing about your use of the Site and any services we perform.
We may update these Terms from time to time. The "Last Updated" date at the top of these Terms will reflect the most recent revision. Continued use of the Site or our services after a change means you accept the revised Terms.
Questions about these Terms should be directed to:
Tim Whistler Plumbing
Phone: 1-866-477-6190 (or 301-648-9676)