Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our plumbing, gas fitting, HVAC, and electrical services, and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our service or parts of our service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party. "Control" means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Tim Whistler Plumbing, Gas Fitting, HVAC, and Electrical, 2345 Distribution Cir, Silver Spring, MD 20910, United States.
Cookies are small files placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history among their many uses.
Country refers to: Maryland, United States.
Device means any device that can access the service such as a computer, cellphone, or digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website and our plumbing, gas fitting, HVAC, and electrical services.
Service Provider means any natural or legal person who processes data on behalf of the Company.
Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
Website refers to Tim Whistler Plumbing, Gas Fitting, HVAC, and Electrical, accessible from https://www.timwhistlerplumbing.com
You means the individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our services, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

Email address
First and last name
Phone number
Usage data

Usage Data

Usage Data is collected automatically when using the service and may include:

Your device's IP address
Browser type and version
Pages visited
Time and date of visit
Time spent on pages
Device identifiers and other diagnostic data

When you access the service via a mobile device, we may collect:

Mobile device type and OS
Unique device ID
IP address
Browser type
Diagnostic data

Tracking Technologies and Cookies

We use cookies and similar tracking technologies (beacons, tags, and scripts) to track activity on our service and store certain information.

Types of cookies we use:

Necessary / Essential Cookies
- Type: Session Cookies
- Purpose: Enable core functionality such as authentication and fraud prevention.
Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Purpose: Identify if users have accepted the use of cookies.
Functionality Cookies
- Type: Persistent Cookies
- Purpose: Remember your preferences for a personalized experience.

For more information about cookies and your choices, please see our Cookies Policy.

Use of Your Personal Data

We may use personal data for the following purposes:

To provide and maintain our plumbing, gas fitting, HVAC, and electrical services
To manage your account
To perform contracts
To contact you via email, phone, SMS, or push notifications
To send news, special offers, and service information (unless you opt out)
To manage requests and customer service
For business transfers (merger, acquisition, asset sale)
To comply with legal obligations

Verbal Opt-In for Messaging (TCR Compliance)

Tim Whistler Plumbing, Gas Fitting, HVAC, and Electrical collects verbal opt-in from customers to receive SMS-based service notifications, appointment reminders, dispatch updates, and job completion surveys.

Customers may opt in:

In person at our physical location
Over the phone during a call with our team

When registering for the first time, customers are asked to provide their phone number, and staff are trained to:

Ask if the customer would like to receive SMS notifications
Inform them that "Message and data rates may apply", "Message frequency may vary"
Provide instructions to text HELP for support or STOP to unsubscribe at any time
Assure them that their information will not be shared with third parties

Retention of Your Personal Data

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, and as required to comply with legal obligations.

Security of Your Personal Data

We use commercially acceptable means to protect your personal data, but no transmission over the internet or storage system is 100% secure.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal data from them.

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page with the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: info@timwhistlerplumbing.com
By visiting: https://www.timwhistlerplumbing.com/contact-us
By phone: 1-866-477-6190

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